Assistant Front Office Manager

Base Salary: $70,000 / year Housing: Eligible for subsidized colleague housing (based on availability)Relocation: Not offered for this role

Role Overview: Manages daily Front Office operations and colleagues across the full guest stay — arrival through departure — supporting service delivery, guest preference tracking, and issue resolution. Oversees Front Office in the Manager's absence and escalates extraordinary cases as needed. Key Deliverables Team leadership — supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards Guest satisfaction — resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments Daily operations — manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences Revenue support — maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures Cross-functional coordination — provide reports to Finance, liaise with third parties, and maintain strong departmental relationships Hands-on coverage — cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand Emergency & compliance — execute emergency response plans and comply with hotel health, safety, and security policies

Required Qualifications: 2+ years as a Front Office/Assistant Front Office Manager in a luxury 5-star hotel Proficiency in hospitality revenue management, guest services, and team development Previous customer service and reservations experience preferred Strong leadership, interpersonal, and communication skills; fluent in written/verbal English Proficient in Microsoft Office and Opera PMSClient identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.