Automotive Customer Service & CSI Manager
napleton nissan defunctSpringfield (IL)
Automotive Customer Service & CSI Manager
Posted 3 days ago
napleton nissan defunctSpringfield (IL)
SENIORITY
Mid
About the role
The Ed Napleton Automotive Group is seeking a Customer Service/CSI Manager- Automotive Retail to lead the customer service department at Napleton’s Oakbrook Terrace Office. You will oversee daily operations, drive top-tier customer satisfaction, and mentor dealership staff in person and virtually.
Responsibilities include reviewing surveys, managing reviews, handling complaints, and collaborating with the legal team to resolve issues while maintaining thorough records and adopting up-to-date
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.