Resident Maintenance Manager - Occupied Operations

Resident Maintenance Manager (RMM) Responsible for all occupied maintenance operations and related expense management within a district. Directly supervises Field Maintenance Technicians and Resident Maintenance staff, leading the end-to-end occupied maintenance process from request intake to resolution to ensure timely, efficient, high-quality service. Responsibilities Manage a team responsible for occupied maintenance operations and logistics. Accountable for hiring, onboarding, and training team members. Monitor performance and conduct coaching using departmental reporting. Oversee cost-effective management of resources, KPIs and financials of each asset. Maintain oversight of occupied maintenance expenses and ensure alignment with the District Budget. Assist in purchase order preparation and approval for turn costs. Provide oversight of a quality control program evaluating team performance, ongoing training, and adherence to Company Standards. Resolve issues and escalations, ensuring work orders are completed in a timely manner per KPIs. Partner with Regional Vendor Specialist and District Maintenance Managers to identify vendor needs, support vendor utilization and compliance. Review bids, analyze scopes of work, identify cost savings opportunities. Lead meetings around seasonal and operational trends to proactively address business needs. Collaborate with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory. Conduct periodic field observations with Field Maintenance Technicians, including scheduled site visits and inspections of storage rooms. Support semi-annual cycle counts of storage inventory. Qualifications High school diploma/GED required; Bachelor’s degree or technical training certification preferred. Minimum five (5) years of progressive operations or multi-unit leadership experience. Experience in a field-based or property management environment preferred. Experience leading teams required. Scheduling, dispatching, or resource allocation experience strongly preferred. Valid driver’s license and satisfactory driving record required. Keen understanding of operations and/or property management, ability to assess strengths and weaknesses, recognize cost savings opportunities, and implement process improvements. Working knowledge of residential maintenance operations, general familiarity with maintenance tools and equipment. Technically savvy; able to leverage systems and tools effectively. Strong understanding of data, analytics, and reporting to identify trends and support decision-making. Working knowledge of financial statements, including P&L reports, and understanding budget impacts and cost drivers. Strong knowledge of Microsoft Office (Word, Excel, Outlook) required. Solid planning, organizing, negotiating, and leadership/supervisory skills. Strong staffing, development, and appraisal skills. Entrepreneurial spirit and willingness to take prudent risks. Excellent verbal, written, and presentation skills. Solid customer service, quality, and results orientation. Ability to interact effectively at all levels and break down barriers across departments and diverse cultures. Ability to be an effective member of and lead project teams. Must be able to operate a motor vehicle. Must be able to lift/carry 50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head. Compensation & Benefits Salary range: $80,155.00 to $100,182.00 annually. Eligible for quarterly bonus payments. Medical, dental, and vision insurance. Flexible spending accounts / health savings account. Dependent savings account. 401(k) with company matching contributions. Employee stock purchase plan. Tuition reimbursement program. 9 paid holidays per year. PTO accrual rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. EEO Statement American Homes 4 Rent provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email leaveofabsence@amh.com. AMH participates in the E-Verify program. #J-18808-Ljbffr