Genesys Manager / Analyst
artechKansas City (MO)
Genesys Manager / Analyst
Posted 9 days ago
artechKansas City (MO)
SENIORITY
Senior
About the role
Genesys Manager / Analyst
Location: Kansas City, MO or Miami, FL preferred
Duration: 6+ months Contract (with possible extension)
Genesys Manager / Analyst - 2-5 years Genesys Command center and operational execution expertise with Genesys Cloud CCaaS.Expertise building metric and data analytics dashboarding, IVR development, Skills Based Routing agent profiles as well as documentation to train operational staff to take this over. Further experience needed in Workforce optimization - workforce management and quality assurance.
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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