Customer Success Team Lead

Posted today

rotorooterDayton (OH)

First-Line Supervisors of Non-Retail Sales Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

SALARY

$24.00 - $26.00 per hour

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About the role

Overview: Customer Success Team LeadRoto-Rooter Services Company has an excellent opportunity available in the National Sales Department for a Commercial Escalation Team Lead. The on-site shift hours would be 9:30AM to 6:00PM Monday through Friday with an additional monthly remote on-call weekend shift. This position is located at the Home Office of Roto-Rooter in Downtown Cincinnati and includes paid garage parking. The hourly pay range for this position is between $24.00-$26.00, depending on experience. You will also be eligible for company performance based bonus if applicable.

Responsibilities: As the Commercial Escalation Team Lead, your role will include:

Liaison with assigned customers Computerized Maintenance Management System (CMMS) platforms for day-to-day operations and issue resolution
Maintain customer relationship (internal and external) through regular contact via phone, email and face-to-face meetings (requiring occasional travel)
Maintain all work orders with current status and ensure timely follow-up and completion
Assist service technicians/branches/call centers with CMMS processes
Coordinate quote submission, approval and completion of the work order
Communicate with all parties to ensure complete customer satisfaction on all problems / issues / opportunities
Provide reporting as required to National Sales department"On-call" rotation schedule (1 weeknight and every 5th weekend)

Requirements: To succeed in this position:

Must have excellent computer software skills
Excellent verbal/written communication skills- primarily phone communication
Strong organizational, time management and analytical skills with attention to detail and deadlines
Strong dedication to providing a positive customer experience
Salesforce experience preferred
Computerized Maintenance Management System (CMMS) experience preferred

Benefits: At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:

Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Paid Garage Parking

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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