Director of Learning and Development

Key Responsibilities: Lead and manage the technology training function, including team supervision, scheduling, workload allocation, and professional development. Develop, deliver, and continuously improve firm-wide onboarding and ongoing technology training programs tailored to attorneys, administrative professionals, and business services teams. Establish and maintain training curricula, instructional materials, user guides, job aids, instructional videos, and on-demand learning resources. Deliver training through in-person sessions, virtual classrooms, webinars, eLearning, group presentations, and individualized coaching. Partner with Information Technology and firm leadership to support new technology implementations, system enhancements, testing, rollouts, and change management initiatives. Identify technology proficiency gaps, promote user adoption, and implement targeted training solutions aligned with firm workflows and business objectives. Evaluate training effectiveness through participant feedback, assessments, usage data, and other performance metrics to drive continuous improvement. Manage training schedules, calendars, records, and resources to ensure consistent coverage across offices and time zones. Build strong relationships with attorneys, firm leadership, IT, and administrative departments to identify training needs and enhance the overall technology experience. Stay current on legal technology, instructional design, and emerging training methodologies to ensure programs remain relevant and effective. Support firm-wide technology initiatives and events, including occasional travel and extended hours as business needs require.

Required Qualifications & Experience: Bachelor’s degree or equivalent relevant professional experience. Three to five years of experience delivering technology training, preferably within a law firm or professional services environment. Demonstrated experience developing and delivering technology training programs for diverse audiences, including technical and nontechnical users. Experience supervising, mentoring, or coordinating a training team strongly preferred. Proficiency with Microsoft Windows and Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams. Familiarity with legal technology platforms and applications, such as iManage, document comparison tools, Elite, Power PDF/Adobe Acrobat, e-signature solutions, dictation and transcription software, Word styling applications, and docketing systems. Experience with learning management systems and content development tools, such as Litmos, Scribe, and Canva. Strong presentation, communication, writing, and interpersonal skills, with the ability to translate technical concepts into clear, practical instruction. Excellent organizational, analytical, and project management skills, with the ability to manage competing priorities and meet deadlines. A proactive, service-oriented approach, sound judgment, and the ability to work independently and collaboratively across all levels of the Firm. Willingness to travel to other Firm offices and work occasional extended hours or weekends as needed.