Strategic CX Growth Lead, Utilities and AI Transformation
accentureSan Diego (CA)
Strategic CX Growth Lead, Utilities and AI Transformation
Posted today
accentureSan Diego (CA)
SENIORITY
Manager
About the role
Accenture Song's Utilities practice is seeking an experienced strategy and transformation leader. You will design, govern, and deploy end-to-end service improvements that boost customer trust, efficiency and cost-to-serve across billing, collections, outage management, and digital engagement. You will lead cross‐functional teams, manage client stakeholders, and translate assessments into actionable roadmaps, with AI and automation at the core of future-state operating models for utilities
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.