Customer Experience Representative
crhGilbert (AZ)
About the role
Customer Experience Representative Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.
Job Summary:
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.
Job Location: This position will be on-site, based in Gilbert, AZ.
Job Responsibilities:
- Assist customer with product questions, ordering, order tracking, complaints, and problems
- Enter email and phone orders into system for delivery
- Issue credits or debits accurately, when applicable
- Send open order reports, as required
- Meeting daily quotas
- Process credit card payments through CenposAnswer incoming calls via WEBEX Cisco system
- Provide information requested by customers in a timely fashion
- Ensure accuracy of invoices and on-time delivery of orders
- Track orders from entry into the system to delivery or pick up by the customer
- Support the sales team, as required
- Build strong relationships both internally and externally
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed
Job Requirements:
- High school diploma / equivalent or comparable in related experience
- Detail oriented
- Good with basic math
- Skilled in Microsoft Office suite
- Good organizational and problem-solving skills
- Experience with a multi-line phone system
- Attention to detail
- Ability to work overtime when needed
- Pleasant phone personality
- Ability to multi-task
- What CRH Offers You:
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH:CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this