IT SYSTEMS ANALYST SR
first horizon nationalRaleigh (NC)
IT SYSTEMS ANALYST SR
Posted today
first horizon nationalRaleigh (NC)
SENIORITY
Lead
About the role
Overview:
In this role you will manage Oracle Fusion Cloud environments across Sandbox to Production, aligning changes with project lifecycles. You will drive environment strategy, cadence, and naming conventions, and coordinate updates with IT and business stakeholders. You will contribute to architectural discussions, capacity planning, and evaluating OCI features to improve performance. You will own Oracle SRs, serve as the primary liaison for maintenance notifications, and ensure secure access through RBAC and SSO. This role sits in the Packaged Business Solutions Team supporting multiple corporate functions and partners with cross-functional teams to resolve issues and drive smooth operations.
Responsibilities:
Lead creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production Align environment changes with project lifecycles, release schedules, and business requirements Define and maintain environment strategy, including refresh cadence and naming conventions Coordinate monthly & quarterly Oracle updates and fixes with IT and business stakeholders Host weekly Oracle Info Sharing calls with BU & ET stakeholders to discuss upcoming work, issues, or enhancements Contribute to architectural discussions, capacity planning, and roadmap development for the Oracle landscape Participate in evaluating new Oracle OCI features to improve performance and functionality Own Oracle Service Requests (SRs): log, manage, and escalate issues related to bugs, performance, and configuration Act as primary point of contact for Oracle service notifications (maintenance, updates, outages) Communicate environment maintenance windows, refresh schedules, and outages to associates and partners Host weekly Oracle Priority Support Touchpoint calls with Oracle TAM and stakeholders Provide expert-level troubleshooting for Oracle Fusion ERP, OCI, and OIC issues Provide single point of contact to BU for communicating issues, fixes, and RCA Partner with BU and ID Admin to design and maintain RBAC and security policies Implement and enforce segregation of duties with Internal Audit and Business Teams Manage SSO configuration and security policies within OCI IAM Collaborate with Security, Network, Development, and Product Teams to identify issues and drive resolution Create and maintain documentation for architecture, configurations, processes, security policies, and troubleshooting guides Collaborate with Business Teams, IT Teams, and third-party partners to support new requests and ongoing operations
Key requirements:
Oracle Fusion ERP Oracle OCI Oracle OIC RBAC design and maintenance SSO configuration within OCI IAM SailPoint connectors and provisioning workflows
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