Guest Service Representative
native lights casinoNewkirk (OK)
About the role
Guest Service Representative Responsible for the safe and efficient operation of all cash handling and operating procedures for Tonkawa Enterprises. Provides guests with information regarding the players club and casino promotions. Acts as a sales person for the casino and its promotions.
Essential Duties:
Ensures that all customers are greeted in a courteous and professional manner.
Responsible for cash services to gaming customers; check cashing, credit card advances, cashing gaming tickets and assisting customer with all Players Club amenities.
Maintains and is held accountable for all funds entrusted to him/her on an assigned shift.
Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
Accurately balances assigned bank and assumes responsibility for cash and other cash equivalents in assigned window.
Balances all money transactions and paperwork.
Ensures accurate entry of customer account information into the computer system as applicable.
Provides directions, assistance, and/or information as may be required to ensure guest satisfaction.
Presents a sociable and professional demeanor towards guests and employees at all times.
Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and internal policies and procedures.
Assures compliance with Federal currency transaction reporting requirements (Title 31).Maintains a neat and well stocked window during and for the next shift.
Assists in the completion of appropriate forms for casino guests.
Conducts audits of members and points as needed.
Provides customer services in a manner that demonstrates a good working knowledge of all services and promotion at the casino properties.
Maintains proper attendance in accordance with internal policy. Reports to work on time, and/or provides adequate notice to supervisor prior to absence or lateness in accordance with Casino policy.
Assists in resolving customer and employee concerns in a timely and professional manner.
Performs other duties as assigned and assists other team members as needed.
Requirements:
High School Diploma/GED or equivalent required.
Customer service and money handling experience preferred.
Strong organizational and problem solving skills required.
Demonstrated positive customer service, communication and listening skills.
Skills in computer, data entry and 10-key required.
Knowledge, Skills and Abilities:
- Ability to work as a team and in a team environment.
- Ability to listen and follow directions.
- Understand and comply with all company and departmental standards, rules, regulations, and Policy and Procedures.
- Working Conditions and Physical Environment:
- Stand for extended periods of time.
- Exhibit manual dexterity to enter data into a computer.
- Able to see and read a computer screen and printed material with or without vision aids.
- Hear and understand speech at normal levels, outdoors and on the telephone.
- Speak in audible tones so that others may understand clearly.
- Physical agility to bend, stoop, climb stairs, work in small spaces, walk, reach and lift up to 25 pounds.
- Work involves almost constant exposure to elements, such as smoke, flashing lights and loud noises.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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