Permit Office Specialist

Job Duties: Receive, review, and process permit applications for completeness and accuracy. Assist residents, contractors, developers, and business owners with permit requirements, procedures, and application processes. Provide information regarding zoning, building, occupancy, business, and related municipal permits. Enter permit information into computerized permit tracking systems and databases. Route permit applications to appropriate departments for review and approval. Schedule inspections and coordinate communication between inspectors, applicants, and other municipal departments. Collect permit fees and other associated payments and maintain accurate financial records. Maintain permit files, records, and documentation in accordance with municipal policies and state regulations. Prepare reports, correspondence, permits, certificates, and related documents. Respond to inquiries in person, by telephone, and via email in a professional and courteous manner. Assist with public records requests related to permitting activities. Monitor permit status and notify applicants regarding approvals, deficiencies, renewals, or expirations. Support code enforcement, planning, and building department activities as needed.

Education Requirements: High school diploma or GED required. Associate degree in Public Administration, Business Administration, Construction Management, or related field preferred. Equivalent combination of education and experience may be considered.

Experience Requirements: At least 2 years of administrative, municipal government, customer service, permitting, planning, or construction-related experience preferred. Strong organizational skills with the ability to prioritize multiple responsibilities. Excellent written and verbal communication skills. Proficiency with Microsoft Office and common office software. Professional demeanor with strong attention to detail and customer service skills.