Scheduler / Dispatch Agent WAH

Posted 8 days ago

inktel contact center solutionsFort Lauderdale (FL)

Dispatchers, Except Police, Fire, and Ambulance All Other Transit and Ground Passenger Transportation

SENIORITY

Mid

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About the role

Scheduler/Dispatch AgentDriven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butterand our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partnerswe can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNAand we don't use the word "strive" lightly. It embodies what we value.

Qualifications: Proven track record of ALL of the following STRIVE values:

Service
TenacityResponsibilityIntegrityVersatilityEntrepreneurshipAmazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications

Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Responsibilities: Construct daily vehicle routes for safe productive passenger pick-ups and drop-off's in a transit/paratransit environment. Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service. Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. Communicate effectively with management as it pertains to strategic objectives. Organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports adherence to run cut structure and communicates issue to management.

Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Before you apply

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.