Education Coordinator
georgia society of cpasAtlanta (GA)
About the role
The Georgia Society of CPAs (GSCPA), a professional association serving nearly 12,000 members, seeks an Education Operations Coordinator. The Education Coordinator supports the successful delivery of GSCPA's continuing professional education (CPE) programs by providing exceptional customer service, monitoring live educational events, managing participant communications, and ensuring accurate completion of post-program administrative processes. This role serves as the primary point of contact for learners during live educational programs and plays a critical role in delivering a high-quality learning experience.
The position combines technical support, customer service, operational coordination, and continuous process improvement to ensure members receive timely assistance and a seamless educational experience.
This position is a hybrid position, primarily remote work. Healthcare, 401(k), PTO, and other benefits provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Customer Support & Member Experience
Serve as the primary customer service support member for the department, managing communication channels such as email inboxes and department phone calls.
Respond to member questions regarding registrations, attendance, completion certificates, cancellations, audit questions and technical issues
Resolve customer issues promptly while maintaining excellent service standards.
Escalate complex issues appropriately.
Identify recurring customer concerns and recommend process improvements.
Certificate & Completion Administration
Process and distribute CPE completion certificates
Verify attendance records and participation requirements
Maintain documentation required for compliance
Learning Operations Support
Assist with preparation of livestream events
Verify course materials and links
Assist with presenter communications
Assist with course setup and quality assurance
Live Stream Course Assistance
Launch, monitor, and close daily livestream CPE programs
Verify presenters, moderators, and attendees can successfully access virtual learning platforms
Monitor audio, video, chat, attendance, polling, and participant engagement throughout programs
Troubleshoot technical issues or coordinate with the Technology team when necessary
Communicate promptly with instructors and participants regarding technical concerns
Ensure attendance monitoring and participation requirements meet compliance standards
Document technical issues and recommend improvements
Report recurring technical issues
Identify opportunities to improve learner experience
Recommend process improvements
Assist in developing FAQs, knowledge base articles, and standard operating procedures
Collect participant feedback related to technology and user experience
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required
Bachelor’s degree in business or related field
One year of customer service, education administration, event support, or operations experience
Strong written and verbal communication skills
Exceptional organizational skills
Ability to manage multiple priorities simultaneously
Strong attention to detail
Ability to take direction well and complete tasks in a timely manner
Comfortable learning new technology platforms
Proficiency with Microsoft Office
Preferred
Experience supporting virtual meetings or webinars
Experience with Zoom Webinar, Microsoft Teams, or similar platforms
Experience with Learning Management Systems (LMS)
Experience in continuing education, association management, or higher education
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