Billing Manager

Essential Duties and Responsibilities: Provide holistic updates about billing to team leadership. Review and/or prepare daily, weekly, or monthly reports as required. Review and monitor billing transactions and activities to ensure accuracy, completeness, timeliness, and conformance to company policies. Develop strategies and tactics to optimize workflow. Work with attorneys and legal support to design and develop invoicing to meet client needs and guidelines. Address and respond to customer inquiries about billing, providing a high level of customer service. Act as a liaison and escalation point between the legal team, billing team, and other Troutman teams. Act as departmental representative at various meetings. Monitor timekeeping policies and procedures to ensure client guidelines are followed. Oversee the billing process and ensure successful monthly close cycle. Manage, develop, and advocate for the billing team; identify areas of opportunity for individual team member's development and work with leadership and the team trainer to train and develop team members. Hold regular one-on-one and departmental meetings with team members; conduct mentoring/development discussions with direct reports. Maintain team expectations to ensure that they are understood by each team member and monitor them for compliance; evaluate direct reports performance; address personnel issues as needed and in a timely manner. Utilize technology resources to maximize efficiency while maintaining the highest level of professionalism. Exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff.