Customer Service Representative
state farm agentStrongsville (OH)
About the role
Are you someone people count on to figure things out, follow through and get things done? The Francesangelo Agency @ State Farm is looking for a smart, dependable, and motivated Customer Service Representative to join our team. We have two established State Farm offices (border of Strongsville & Middleburg Hts and Independence, OH) and are looking for someone who wants more than just a job answering phones—we want someone interested in learning the business, building relationships with customers, and becoming an important part of our agency.
What You’ll Do:
- Help customers with policy changes, billing questions, and everyday insurance needs
- Take ownership of customer issues and work toward resolution
- Explain coverage and help customers understand their insurance
- Identify additional ways we can protect customers and their families
- Maintain accurate customer records and follow through on outstanding items
- Work with the team to deliver an exceptional customer experience
- Who We’re Looking ForInsurance experience is helpful, but the right person matters more to us than insurance experience. We’re looking for someone who:
- Thinks independently and enjoys solving problems
- Takes initiative rather than waiting to be told what to doIs organized, detail-oriented and follows through
- Learns quickly and applies what they’ve learned
- Communicates confidently and professionally
- Can handle difficult conversations with patience and empathy
- Enjoys working with people and being part of a team
- Is comfortable identifying customer needs and discussing additional products
What We Offer:
- $40,000–$65,000 based on experience and performance
- Commission and Bonus opportunities
- Paid Property & Casualty and Life & Health licensing, training and continued educationPTO and Vacation beginning Day 1Monday–Friday schedule, 9 AM to 5 PMProfessional, team-oriented work environment
- Opportunity for growth and advancement
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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