Collections Specialist

The Role: We are seeking a highly motivated and results-driven Collections Specialist to support Lumion's servicing operations. This role is responsible for managing consumer loan accounts with a primary focus on minimizing losses through effective, compliant, and customer-focused collection strategies. You will engage directly with borrowers to resolve delinquent accounts while balancing empathy, performance, and regulatory requirements. The ideal candidate is a strong communicator and negotiator who thrives in a fast-paced environment and takes pride in delivering professional, respectful customer experiences, even in challenging situations. Employment TypeFull time, in person in South Jordan, UtahKey Responsibilities Manage delinquent accounts through timely, professional outreach via phone, email, and written communication Work with borrowers to assess financial situations and establish compliant, workable repayment arrangements Monitor account status and take appropriate action to reduce delinquency and losses Conduct skip tracing as needed to locate borrowers with outdated or incomplete contact information Accurately document all collection activity, borrower communications, and payment commitments in Lumion's systems Provide empathetic, customer-focused service while balancing recovery objectives Ensure all collection activities comply with applicable laws and regulations, including FDCPA requirements