Customer Service Rep | Family Normandy | Days | Full Time

Posted today

uf healthJacksonville (FL)

Customer Service Representatives All Other Outpatient Care Centers

SENIORITY

Junior

Apply

About the role

Job Title Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Essential Functions:

Prepares and maintains all clerical aspects of the medical records through established guidelines.
Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
Maintains patient scheduling functions, and sets patient appointments through established guidelines.
Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Participates as an active care team member in the coordination of patient care.
Experience Requirements 2 year Data Entry preferred 1 years Clerical/customer service experience -ideally in a health care related industry preferred
Third party payors and computer experience for inputting data and reviewing patient demographic material

Education Requirements: High School Diploma or GED requiredUFJPI is an Equal Opportunity Employer and Drug Free Workplace

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.