IT - Property Support Specialist

Work with Property IT Management and Enterprise IT to support business technology, computer system and data communication systems; responsible for providing first-level support function for end-user and customer facing technology. Also performs support for telephones and related technologies; may also support audio and video systems and special event set-ups.

College training, equivalent to Associates or Bachelor's degree in Computer Science or related preferred CompTIA's A+ desired Excellent communication and customer service skills required Strong personal computing skills recommended Demonstrated entry-level technical skills in multiple platforms desired Ability to work in a fast paced and high-pressure work environment Flexible to work various day/shifts may be requiredADDITIONAL REQUIREMENTSColorado Support Gaming license required Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs Must be able to work in areas containing high noise levels, bright lights and dust Position requires approximately 30% standing, 40% sitting, 30% walking Requires some pushing and climbing Requires very frequent twisting, stooping, bending, kneeling and reaching overhead Must be able to respond to touch, speech, aural and visual cues Must be able to maneuver all areas of the casino Responds to technology related Incidents and Service Requests calls and ensures all client/user support and service requests are handled or escalated in a timely manner, ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate Provides in person and connected level support and request response for customer facing and end-user systems including software and hardware for all platforms Assists in execution and verification of impact to IT Change Tasks that are impactful to property operations Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first level support for clients/users requests, marketing/hospitality/gaming special events, printing, and other duties as required Participates and takes partnership with senior staff members in Vulnerability Remediation activities for customer facing and end-user systems and other technologies as necessary Updates procedures and documentation for select platforms Perform entry-level technical tasks/repairs on all desktop, end-user, customer facing platforms Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities May assist to ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition Participates in technology related projects as necessary Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Disposes of physical assets containing sensitive data as determined by management and prescribed by Information Security Policy Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same Adheres to all regulatory, company and department policies and procedures Not a remote worker position Completes all other duties as assigned Full time