Field Service Technician

Posted 17 days ago

f2onsiteHonolulu (HI)

Installation, Maintenance, and Repair Workers, All Other Electronic and Precision Equipment Repair and Maintenance

SENIORITY

Senior

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About the role

Field Service Technician (Break/Fix – OEM Support)We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field.

Key Responsibilities: Respond to and resolve break/fix service tickets within SLA requirements Perform diagnostics, troubleshooting, and hardware repairs on: Servers (rack/standalone)Laptops and desktops Replace defective components (e.g., HDD/SSD, RAM, motherboards, power supplies, etc.)Perform IMAC (Install, Move, Add, Change) services as needed Maintain accurate documentation of work performed, parts used, and time tracking Communicate effectively with dispatch, support teams, and customers Ensure compliance with OEM standards, processes, and quality requirements Manage parts inventory and return defective parts per OEM guidelines Travel to customer sites within assigned territory

Required Qualifications: 2+ years of experience in field service or hardware break/fix support Strong knowledge of: PC hardware (laptops/desktops)Server hardware (Dell, Client, Lenovo, or similar OEMs preferred)Ability to troubleshoot and repair hardware issues independently Familiarity with ticketing systems and mobile dispatch tools Valid driver's license and reliable transportation Ability to lift up to 50 lbs and work in data center/office environments

Preferred Qualifications: OEM certifications (Dell, Client, Lenovo, etc.)CompTIA A+, Server+, or equivalent certifications Experience working with SLAs and field service metrics Basic networking knowledge (IP configuration, connectivity troubleshooting)

Key Skills: Strong problem-solving and diagnostic skills Excellent customer service and communication Time management and ability to prioritize tasks Ability to work independently with minimal supervision

Work Environment: Field-based role with daily travel to customer sites May include work in offices, data centers, and warehouse environments Flexible schedule based on ticket volume and SLA requirements

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