Account Manager
expeditors internationalGrand Rapids (MI)
About the role
Company Description:
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission:
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description:
Scope: Develop, maintain, and measure Expeditors' world-wide activity with top customers. Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with execution teams and the customer.
Business Development :Use your business acumen to maintain and expand client relationships using tools such as but not limited to our needs assessment guide, Customer Development Tool-Kit, product diversification tools, and Microsoft Dynamics. A successful account manager is curious and has a process driving mindset to help identify and improve customer's supply chains by bringing value and adding revenue streams.
Customer Management: Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted advisor status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.
Customer Ecosystem Expertise: Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.
Business Intelligence: Develops and maintains data fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting
Qualifications:
- Minimum 3 years Expeditors or industry experience – preferably customer facing
- Able to drive and develop innovative ideas and solutions
- Have a positive attitude & optimistic outlook
- Overall understanding of Supply Chain organizational structures and cargo flows
- Track record of navigating products, services and become and expert at navigating our network
- Professional communication skills – internally & externally
- Organizational skills
- Charismatic with an ability to connect
Additional Information:
- Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick TimeHealth Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Summary
Type: Full-time
Function: Supply Chain
Experience level: Mid-Senior Level
Industry: Logistics And Supply Chain
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