Director of Training
lucky strike entertainmentNew York (NY)
About the role
NYC Based | 50% Travel Summary As the Director of Training, you will own how Lucky Strike trains its field managers: building in-center training plans, ensuring completion, leading in-person manager classes, and rolling out new programs as priorities shift.
What You'll Do:
- Own the field manager training strategy, from in-center training through ongoing development
- Build and update in-center training plans as brand standards, systems, and priorities change
- Roll out new training programs to the field and ensure adoption
- Partner with multi-unit leaders to track completion and close training gaps
- Schedule, facilitate, and oversee in-person manager training classes
- Improve manager retention through strong onboarding and clear development paths
- Create and update training content quickly when company priorities shift
- Lead, coach, and develop a team of Trainers, and oversee the Training team's budget
- Collaborate with Operations, HR, Food & Beverage, and other corporate partners to keep training aligned with the business
- Travel to centers and training sessions to see training in action and support field leaders
- What You'll Bring
- Significant experience leading training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage
- Track record of building and rolling out training programs that improve field performance and consistency
- Experience with learning management systems (LMS), including content, assignments, and completion tracking
- Experience leading and developing a team of Trainers
- Strong facilitation skills, with comfort leading in-person classes for managers at all levels
- Ability to build credibility with multi-unit leaders and corporate teams
- Strong project management skills, juggling many priorities and deadlines
- Willingness to travel up to 50% and work some nights, weekends, and holidays
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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