Inbound Sales Retention Specialist

Posted yesterday

virtual vocationsNew York (NY)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Advertising Agencies

SENIORITY

Mid

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About the role

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will work remotely from the Western region of the US, providing exceptional customer support, consulting, and retaining clients while managing an inbound phone queue and showcasing the value of Yelp's advertising solutions.

Key responsibilities: Provide timely customer support to strengthen Yelp's revenue retention Consult and educate current Yelp advertisers on ad performance metrics Handle escalated client issues using strong listening and conflict resolution skillsRequired qualificationsBachelor's Degree or 3+ years of relevant client-facing experience Technical proficiency with computers and information systems Experience in account management, sales, advertising, or small business (preferred) Ability to manage tough conversations professionally and solutions-oriented Access to a hardline high-speed internet connection in the workspace

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.