Customer Care Specialist

Job Title A go-getter with a customer service background, customer focused personality with genuine desire to exceed customer expectations, friendly, engaging, and calm demeanor, willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers, computer savvy, a coachable team player that is able to handle escalated calls, eagerness to ask what you can help with next, great attitude and work ethic, ability to multi-task and an eye for attention to the detailsAnswer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience. Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner. Partner with leadership on how to best resolve customer questions and concerns, as needed. Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately. Based on customer's order history, suggest related items for purchase and explain product features and benefits that pertain to the customer's needs. Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data. Assist with filing claims and tracking shipments for customers. Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns$16.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis) Great benefits package including: Health/TeleDoc/life/dental/vision/supplemental benefits from day one Paid time off from day one 401k with company match Up to $5,250 in tuition reimbursement per year Employee discounts on our full line of innovative products Free snacks and coffee Tons of advancement opportunities in a rapidly growing company The opportunity to sell cool stuff within an exciting industryEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.