Senior Experience Researcher, User Insights

Posted yesterday

jpmorgan chaseColumbus (OH)

Survey Researchers Marketing Research and Public Opinion Polling

SENIORITY

Senior

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About the role

JPMorgan Chase seeks an Experience Research Senior Associate to lead research across SMB Client & Frontline Experience and Lending. You’ll design and execute studies, translate insights into actionable recommendations, and influence product decisions through strong collaboration with design and development teams. The role emphasizes advanced research methods, data-driven insights, and staying ahead of industry trends to shape the user experience across our financial products and services.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.