Field Support Representative

Posted today

virtual vocationsNew York (NY)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Providing essential support to Retail Field Teams and internal employees, the part-time hourly Field Support Representative will manage incoming calls, troubleshoot various project-related issues, and document interactions in a hybrid work environment.

Key responsibilities: Answer incoming calls and provide solutions for project-related questions, new hire issues, and systems troubleshooting Collaborate with other agents to enhance customer service and de-escalate situations involving dissatisfied callers Accurately document calls in a call center database and complete orders for materials related to various projects

Required qualifications: High School diploma or equivalent experience in customer service or call center support Proficiency in Microsoft Office applications, with experience in call center databases preferred Strong interpersonal and rapport-building skills Ability to work in a fast-paced environment with adaptability and flexibility Basic troubleshooting skills for systems and applications

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.