Customer Service Manager

Posted 7 days ago

creative alignmentsSacramento (CA)

Food Service Managers Rice Milling

SENIORITY

Manager

SALARY

$100-110

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About the role

Customer Service Manager Every grain has somewhere to be. You'll lead Sun Foods' US Customer Service function, owning everything from order management and data integrity to escalations and international trade compliance. Apply Now $100,000 - $110,000 Sun Foods In-office Operations | Manufacturing | Supply Chain Sacramento, CAAbout Sun Foods Sun Foods is a rice milling, distribution, and marketing company and the owner of Hinode, a brand created by the California-based Rice Growers Association in the 1930s. Based in California's Central Valley, where rice has been grown for over 100 years, Hinode works with international partners in rice-growing regions around the world to offer a full range of domestic and imported varieties, and the brand is growing significantly. Sun Foods is guided by values of integrity, collaboration, innovation, and community, and holds itself to doing the "hard right" over the "easy wrong" in how it treats people, serves customers, and shows up in its communities.

What You Will Do: In this role, you'll lead the Customer Service function across Sun Foods' domestic and international business, owning the full order lifecycle from placement through fulfillment. You'll be the person who keeps customer, order, and shipment data accurate across systems, resolves escalations before they become bigger problems, and works across Sales, Planning, Operations, Logistics, and Finance to keep the business moving.

Who You Are: You're a Customer Service or Supply Chain leader who's comfortable owning the full order lifecycle, not just handling escalations as they come in. You bring solid systems fluency, sound judgment on international trade and compliance requirements, and the leadership skills to coach a team while building better processes as the business grows.

Benefits: Base salary range $100-110k 10% Bonus potential Medical, Dental, Vision options 401(k) and company match Other insurance offeringsPTO and paid holidays Ready To Make An Impact? Apply Now

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