Description:
Responsible for the timely investigation, evaluation and determination of settlement or denial of minor to moderate multi-line auto property damage claims with a focus on commercial trucking and national claims handling. Knowledge in claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge, functional knowledge of law and insurance regulations in various jurisdictions, demonstrated advanced verbal and written communications skills, demonstrated analytical, decision making and negotiation skills. Investigate coverage, including evaluate insurance coverage problems and/or disputes related to property damage losses. Will be exposed to "soft tissue" or non litigated BI claims as well. Investigate, evaluate and determine settlement value or denial of liability for all claims. Develop a measure of damage for each loss, establish and maintain appropriate reserves. Document and manage claims (i.e.: record statements, update diaries, write reports) from inception to closure. Ensure appropriateness of all payments. Negotiate settlement of claim within individual authority ($15,000 unless otherwise noted). Maintain and update action plans for each claim. May assign and coordinate with vendors, legal counsel, appraisers or experts as necessary. Facilitate between claimants, clients, brokers and attorneys in resolution of liability claims. Exchange information with clients, claimants, insurance brokers, inspectors, producers and account managers. Maintain required licenses.
Requirements:
AA/AS or BA/BS preferred but not required. Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX, or FL. Additional State Adjuster License(s) may be required within 180 days. Maintain licenses and continuing education requirements in all states. Minimum of three years auto-claims handling experience, at least one-year commercial auto required. Knowledge of property and casualty insurance policies. Knowledge of auto insurance laws, codes, procedures, and liability concepts. Proficiency in investigation and resolution of minor to medium level auto physical damage casualty claims. Strong negotiation skills and ability to achieve optimal settlement results for clients. Well-developed verbal and written communication skills with strong attention to detail. Excellent organizational skills and ability to multi-task. Ability to type quickly, accurately and for prolonged periods. Proficient in Microsoft Office Suite.
