Assistant Front Office Manager - PM Shifts

Role: Assistant Front Office Manager- PM Shift Reports to: Sr. Rooms Operations Manager

Location: Epicurean Hotel Atlanta About Epicurean Hotel Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe. Overview Of The Role The Assistant Front Office Manager plays a vital role in supporting the Sr. Rooms Operations Manager by overseeing daily Front Office operations. As The Assistant Front Office Manager, you will be responsible for managing all aspects of the daily operations, including Front Desk, Guest Service, Valet, AYS, training, hiring, and administrative responsibilities in accordance with brand standards and direction of the Sr. Rooms Operations Manager. Brand Knowledge And Experience Strong Marriott brand knowledge and experience in a full-service or luxury hotel environment is highly preferred. Experience with OPERA PMS or OPERA Cloud is a plus and highly preferred.

What You’ll Do: Essential Functions Maintain a strong presence on the front desk to deliver exceptional guest service and provide coaching and counseling to front desk agents as needed. Handle guest complaints, problem-solving, disturbances, and any special requests during shifts acting as the Manager on Duty. Lead daily pre-shift meetings with the Front Office staff and hotel management to align on daily activities and priorities. Enforce asset control procedures, maintain accurate logs, inform staff about VIPs and special requests, and ensure adherence to the Guest Recovery program. Greet guests upon arrival, ensure special requests are fulfilled, and escort guests to their rooms when appropriate. Oversee arriving reservations, monitor no-shows, and encourage creative upselling opportunities to optimize hotel revenue. Recruit, retain, train, and monitor Front Office employees, ensuring compliance with hotel policies and maintaining a professional, service-focused environment. Coordinate with the Housekeeping Department to enhance guest services and ensure smooth cross-departmental communication. Adhere to the Front Office budget and ensure departmental supplies are replenished following established par levels. Ensure all Front Office staff are aware of and adhere to fire, emergency, and security policies and procedures. Perform all additional duties as assigned by management.

Skills And Abilities: Understand the mission, vision, and goals of the hotel. Must be able to prioritize and work efficiently with limited supervision. Must be detail oriented and able to multi-task efficiently. Must be able to speak and understand and communicate the primary language(s) used in the workplace. Extensive knowledge of the hotel, its services and facilities. Strong team player, able to partner with management and other employees in a professional manner. Physical Demand Ability to sit or stand for extended periods of time Ability to bend Ability to lift and pull 50 lbs. Ability to communicate clearly Corrected vision to normal range Ability to drive/transport self and others Ability to travel on occasion for meetings Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress toward deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high-pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary What You Have An associate's degree in hospitality management or a related field is preferred. Two (2) years of Hotel Front Desk management experience. Exceptional customer service skills with a guest-first mindset. Proficiency in hotel management software and Microsoft Office Suite. Strong problem-solving skills and ability to handle guest complaints effectively. Knowledge of hotel operations, including reservations, front desk, and guest services. Knowledge of safety and security procedures in a hotel environment is a plus. Flexibility to work various shifts, including evenings, weekends, and holidays Benefits Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.