Front Desk & Client Experience

Posted 3 days ago

evolve hair care 944 florida ave nwAndrews Air Force Base (MD)

Receptionists and Information Clerks Beauty Salons

SENIORITY

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About the role

Job Description

Benefits:

Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

Greet clients warmly, check in appointments, manage bookings, and handle cancellations/reschedules. Answer phone calls and respond to emails promptly; direct inquiries to the appropriate team members. Process payments, upsell add-on services and retail products in a professional manner. Maintain a clean, organized reception area and keep client flow efficient.

Social Media & Marketing: Create, schedule, and publish engaging content across our social channels (e.g., Instagram, Facebook, TikTok) with a consistent brand voice. Collaborate with stylists to capture high-quality photos and videos of services and before/after results. Monitor engagement, respond to comments and messages in a timely, brand-appropriate manner. Assist in running promotions, contests, and client-re engagement campaigns; track basic analytics.

Communications & Email Marketing: Manage client communications via email, including appointment reminders, promotions, and post-visit follow-ups. Create and send monthly newsletters or targeted email campaigns using our email platform (e.g., Mailchimp, Constant Contact).Maintain client contact lists, segment audiences, and ensure GDPR/Can-Spam compliance. Draft professional, on-brand messages for internal and external communications.

Inventory & Retail: Monitor retail inventory levels, reorder products, and coordinate with vendors. Track product sell-through, price adjustments, and promotions. Help with stock organization, displays, and pricing in the salon. Prepare periodic inventory reports for leadership.

Administrative Support: Maintain appointment calendar and collaborate with stylists to optimize schedules. Assist with special events, client appreciation days, and seasonal campaigns. Support general administrative tasks as needed (filing, data entry, reporting).

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.