Dispatcher Assistant

Posted yesterday

wirenut home servicesColorado Springs (CO)

Dispatchers, Except Police, Fire, and Ambulance Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Junior

SALARY

$18hr

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About the role

Job TitleReady to be recognized and rewarded for your hard work? At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter. WireNut invests in you!

Who We Are: Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You'll Do: The Dispatch Team Assistant supports the daily scheduling and coordination of service technicians for a residential home services company. This role helps ensure efficient job assignment, timely communication, and excellent customer service. The Dispatcher Assistant works closely with dispatchers, technicians, and office staff to keep operations running smoothly.

Basic Requirements:

(Required Skills/ Experience):Trades experience preferred but not required
Efficiently scheduling technicians on jobs
Assisting technicians dispatch to their jobs
Scheduling customers for services that have been quoted
Rescheduling non-emergency appointments when emergency appointments arise

Requirements:

Excellent customer service and phone skills
Proficiency with Microsoft Office
Ability to type 35-45 WPMAbility to pass a background and drug test

Compensation: $18hr- $20hrCompensation based on performance measured in metrics on monthly scorecards

Benefits:

Competitive compensation paid weekly
Comprehensive medical, dental, and vision insurancePTO and sick time package 401(k) plan
Company holidays (office closed)
Life insurance
Legal shield

Disability

Perks:

Work vehicle
Provided uniforms and WireNut gear!
Company sponsored events
Quarterly banquets
Fun off-site events
Company contests, and more!

Job Type: Full-Time

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