Voice Analytics Team Lead: AI-Driven Customer Insights

Posted yesterday

edward jonesTempe (AZ)

Telemarketers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Edward Jones is seeking a Team Leader of Voice Analytics in Tempe, AZ, to lead a team of analytics professionals focused on transforming contact center data into actionable insights. You will oversee data integration, insight generation, and recommendations to improve client experiences, routing, and self-service containment, while coordinating with senior leaders and partner teams across time zones.

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