Overview:
In this role you will design and configure Oracle CCS SOM/FA to optimize field service workflows for US utilities, collaborating with cross-functional teams to ensure seamless data flows and compliant operations. You’ll translate utility processes into scalable functional designs and support integration with back-office systems. This position offers impact across service delivery, metering, and dispatch, helping utilities become digital leaders. You will work in a large, global practice that values practical, results-driven solutions. Compensation / Benefits medical, dental, vision life and long-term disability 401(k) plan bonus opportunities paid holidays paid time off
Responsibilities:
Lead functional design and configuration of Oracle CCS SOM/FA modules (activity types, service order types, dispatch groups, scheduling, completion rules) Design end-to-end field activity workflows (service connects/disconnects, meter installs/exchanges, inspections, on-demand reads, remote disconnect/reconnect, emergency response) Configure Field Activity rules and downstream triggers to billing, metering, and market transactions Document Service Order lifecycle flows and ensure alignment with US utility field operations models Define configuration standards for premise, service point, meter, and device data to support FA execution Collaborate with integration architects to design data flows between CCS SOM/FA and external systems (FFS, WACS, GIS, OMS, AMI HES) Support real-time and batch interfaces for field activity dispatch and status updates Contribute to Oracle Integration Cloud (OIC) or middleware flows supporting SOM/FA transactions Facilitate workshops with Field Ops, Customer Service, Metering, and Engineering to capture requirements Produce functional design documents, configuration workbooks, process diagrams, and data mappings Conduct fit/gap analyses between CCS SOM/FA standard functionality and utility requirements; propose solutions Ensure designs comply with US utility regulatory requirements and safety standards Adhere to OSHA, DOT, and field operation standards Travel up to 0-100% as needed
Key requirements:
3+ years of functional experience with Oracle Utilities CCS/CC&B in a US utility environment 3+ years of hands-on experience designing/configuring Oracle CCS/CC&B SOM and FA modules 1+ years in US utility field operations, FA activity types, dispatch, scheduling, and SOM/FA integration with MWM and AMI HES Bachelor’s degree or equivalent (12 years of work) Experience with SOM/FA integrations and data flows Familiarity with regulatory, safety, and operational standards in utilities collaboration across cross-functional teams workshop facilitation clear documentation and communication Oracle CCS/CC&B SOM/FA Field Activity workflows and configurations MWM and AMI integration patterns
