Collections Specialist
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About the role
Join our mission-driven team as a Collections Specialist, where your goal is to humanize the debt resolution process. This isn't your typical "collections job" - this is a jumping off place for your career. In this role, you will help consumers navigate their way back to financial health by replacing high-pressure tactics with active listening and collaborative problem-solving. We train & grow our team members - both offering opportunities for advancement & promotion within the Collections team as well as serving as a potential entry point to other teams across our company! You'll find previous collectors now in roles as leaders, working in operations, and even contributing as developers & IT professionals. Our belief that our continued success and growth are the proof that our empathy-first approach is the most effective tool for debt recovery. Our next training class begins May 26th, 2026! Secure your spot today. What You\'ll Do: Advocate for the Consumer: Act as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolution. Master Multi-Channel Engagement: Drive account success by managing a high volume of interactions across phone, email, and digital chat platforms. Architect Payment Solutions: Work directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligations. Uphold Ethical Standards: Maintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal "empathy-first" quality standards. Contribute to Process Growth: Work closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our community.
Who You Are:
Natural Negotiator: You have a talent for persuasion and find satisfaction in turning a "no" into a "yes" through logical explanation and professional influence.
You Solve Problems: You don\'t just see a balance; you see a puzzle. You enjoy finding creative "win-win" outcomes that provide relief to the consumer and results for the business. A Go-Getter (even when the going is tough): You're resilient, tough, and know what it takes to get things done. You don't get lost in the little things or pulled off-course. You have "grit" & determination and you own your responsibilities.
An Empathetic Professional: You believe that high-quality customer service is the foundation of successful debt recovery and can maintain a positive, supportive tone in every interaction.
Reliable and Goal-Driven: You are a dependable teammate who takes pride in meeting your daily targets and showing up for your team every single day. No previous collections experience is required! All you need is a high school diploma or GED and a desire to help people.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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