Head of High-Touch CX & Operations
klaviyoMillbrae (CA)
Head of High-Touch CX & Operations
Posted today
klaviyoMillbrae (CA)
SENIORITY
Manager
About the role
Klaviyo in San Francisco seeks an experienced leader to shape and run high-touch customer success programs that drive value for our largest customers. You'll design onboarding, executive engagement, and renewal strategies, while building the operating rhythm, metrics, and processes that keep the team effective as we scale. You'll work closely with CS Leadership, Sales, Support, Product, and Marketing to align efforts and measure outcomes.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.