Restoration Superintendent

Benefits: We offer: Competitive compensation Career progression Professional development And more! As the front-line representative of the SERVPRO® brand, the Restoration Superintendentdemonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Job Description: Manage and complete jobs according to project work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities: Explain processes and answer customer questions, as needed Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met Communicate clear expectations to Production Technicians and supervise their activities Perform production processes as scheduled and ensure quality control Resolve problems quickly as they arise Manage job file documentation to ensure complete and accurate project details Manage assets by protecting and using equipment and materials properly Clean and maintain vehicles, equipment, warehouse, and office areas ** Must be able to successfully complete a background check subject to applicable law ** Must have a valid driver's license