Front Desk Agent
innvite hospitalityDublin (OH)
About the role
Job Description: Required Tasks: According to Hotel Standards:
- Guest Check-in & Check-outPMS Operations
- Cash Handling & Credit Card Transactions
- Switchboard Operation and Telephone Etiquette
- Front Office Emergency/Security Procedures
- Reservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by Management
- Keep Front Desk Area& Lobby Neat & Tidy and Clean DailyMinor Decision MakingTake Group Reservations & Set up Group BlocksSales of Guest Rooms with New Arrivals and Phone Inquiries
- Follow All Policies & Procedures as Outlined in the Employee Handbook
- Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
- Operate Laundry as Directed
- Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
Required Skills:
- Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
- Basic MathHand Writing
- Computer Skills/Keyboard/Typing Skills
- Operate a 10 Key Calculator
- Hospitable, Civil Contact with the Public
- Ability to Work Independently, with Little to no Supervision
- Ability to Complete Multiple Tasks Simultaneously
- Night Audit/Basic Accounting Skills/Training
Physical Requirements:
- Neck: Bending & Twisting
- Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
- Hands: Finger Dexterity, Grasping
- Trunk: Bending & Twisting
- Legs: Normal Balance, Crouching or Kneeling
- Feet: Standing For Long Periods, Walking, Climbing Stairs
Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
Vision: Legal Normal Vision with or without Accommodation
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