Document Tech I (Onsite, San Diego, CA)

Responsibilities: Provides clerical support to the Document Management center. Provides mail service to the organization. Sorts incoming, personal, inter department, claims, and returned mail. Opens mail and prepares Claims batches for scanning adhering to processes and procedures. Prepares files and documents adhering to defined processes for scanning and validation. Accurately tracks and records assigned work. Assists with research and verification during the scanning process. Uses good judgement for self-correction, ensuring accuracy. Supports shredding efforts for all scanned documents approved for destruction. Receives & processes file & document requests to authorized personnel when instructed. Meets all productivity goals. Passes all quality audits and skill assessments. Restricts access to systems, storage locations, system folders or physical files, and all documents in process to authorized personnel only. Maintains confidentiality of sensitive and propriety business information under all circumstances. Reports unique or problem situations to manager. Other Department Support. Processes returned mail and provides statistical data for reporting. Keeps mail sorting station & mail area clean & organized at all times. Prepares and processes Inter Office Mail. Processes Right Fax Claims and Prepares for Scanning adhering to defined processes. Covers front security desk.

Core Competencies: Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. Ability to effectively organize, prioritize, multi-task and manage time. Demonstrated accuracy and productivity in a changing environment with constant interruptions. Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. Ability to exercise strict confidentiality in all matters.

Mobility: Primarily sedentary, able to sit for long periods of time.

Physical Requirements: Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to lift, push, pull, bend, crawl, and travel within the facility. Capable of using a telephone and computer keyboard. Ability to climb stools and ladders. Ability to lift up to 15 lbs. overhead, lift 25 lbs. unassisted or 50 lbs. assisted by cart.

Environmental Conditions: Normal office setting, minor noise, frequent interruptions. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.