Customer Service Rep I - Dallas
aa2itDallas (TX)
$18.00/hr
ApplyAbout the role
Contact Center Spec 1Payrate: $18.00/hr Must Have: Call Center Exp and understanding of Medical Terms Work Location: 2nd Floor, 3801 Main Street, Dallas, TX 75246 Shift Time: 2:00 PM - 10:30 PM.
Work Week: Thursday- Monday Shift Time: 11:00 AM - 7:30 PM Work Week: Sunday - Thursday
Provide administrative, customer service, and dispatch support in a fast-paced healthcare environment. Answer and route phone calls, document and dispatch work requests, monitor security/environmental alarms and CCTV, coordinate patient transporter workflow, and assist with special projects. Deliver professional customer service while supporting daily operations and process improvements.
Key Responsibilities:
Answer and route internal and external calls.
Document and dispatch work requests.
Monitor alarms, gates, doors, parking intercoms, and CCTV.Support patient transport coordination.
Assist with departmental projects and process improvements.
Handle customer inquiries and resolve conflicts professionally.
Perform administrative tasks using Microsoft Office.
Required Skills:
Strong customer service and communication skills.
Ability to multitask in a fast-paced, high-pressure environment.
Conflict resolution and problem-solving abilities.
Proficiency in Microsoft Office.
Strong written and verbal English communication.
Minimum Qualifications:
High school diploma or GED.At least 1 year of administrative support or customer service experience. Healthcare, call center, or dispatch experience preferred. Kindly confirm your availability with answers: Q1: How many years of Customer Service exp in Medical / Hospital field Q2: How many years of exp in Call Center and how comfortable you are with Medical Terminology. Q3: Which shift time and days are you comfortable with Q4: How far you live and how will you commute to 301 N Washington Ave, Dallas, TX 75246 for training days (Max 30 Days) then remote work.
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