Front Desk Receptionist

Posted 2 days ago

everCosta Mesa (CA)

Receptionists and Information Clerks New Car Dealers

SENIORITY

Entry

SALARY

$17 - $23/ hour

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About the role

Job Description: Customer Experience Specialist About the JobRole: Front Desk Receptionist

Location: On-site (Costa Mesa, CA)

Employment Type: Full-Time

Compensation: $17 - $23/ hour

About EverEver is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline. Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.

What You'll Do:

Greet and check in scheduled guests upon arrival for their appointment slots
Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups
Ensure every guest receives a welcoming, professional, and efficient first impression
Manage and maintain the daily schedule for test drives and vehicle deliveries
Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
Confirm appointments and communicate any delays or changes in real time
Facilitate final vehicle key hand-offs during delivery appointments
Collect guest feedback on their delivery experience
Educate customers on post-sale support via support@evercars.com, including 90-day warranty processes
Set clear expectations for follow-up communications and review requests
Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms
Maintain a clean, organized, and professional front desk and lobby environment
Ensure the "Coffee Zone" is stocked, clean, and welcoming for guests
Answer and route incoming calls, emails, and inquiries
Accurately track customer visits, appointments, and handoffs in internal systems
Support sales and operations teams with administrative tasks (data entry, paperwork, filing)
Qualifications & Fit 2+ years of experience in a front desk, receptionist, retail, or customer-facing role
Strong communication and interpersonal skills with a customer-first mindset
Highly organized with the ability to multitask in a fast-paced environment
Reliable, detail-oriented, and punctual
Ability to operate with ownership and minimal supervision
Technical Skills
Familiarity with Google Workspace (Docs, Sheets, Calendar)
Experience using CRM or scheduling tools is a plus
Comfortable using Slack or similar communication tools

Preferred Qualifications: Experience in automotive, dealership, retail, or hospitality environments Bilingual (English + Spanish or other languages) is a plus

Benefits:

Competitive hourly pay
Health, dental, and vision insurance
Flexible / Unlimited PTO401(k) plan
Why Ever and This Role?
Be the face of the customer experience at a fast-growing EV retail company
Play a critical role in customer satisfaction and delivery experience
Work at the intersection of operations, hospitality, and EV retail
Join a high-growth, high-ownership team building the future of automotive retail

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