Retention Coordinator

Posted 7 days ago

kitschLos Angeles (CA)

Market Research Analysts and Marketing SpecialistsCosmetics, Beauty Supplies, and Perfume Retailers

SENIORITY

Mid

About the role

Retention CoordinatorKitsch is a certified female and minority-owned global beauty brand. Our products are in over 32,000 retailers across 92 countries. We make everyday essentials that make you feel exceptional. Type of Work: Remote Location: LATAM CandidatesThe RoleAs our Retention Coordinator, you'll be the engine behind every email, SMS, and push notification we send. You'll take full ownership of our retention calendar, building and launching campaigns with the kind of precision that lets our Retention team focus on strategy, not spot-checking your work.What You'll DoBuild, test, schedule, and QA every email, SMS, and push campaign from start to finishTreat every send as a chance to grow revenue, with a goal of 30% growth in retention channels this yearBrief and coordinate with our Design and Copy teams early, so no campaign is ever lateKeep our database clean and healthy, aiming for 99.5% delivery or betterCatch errors before they go out, not afterShare a monthly report on what's working and what's not, with real takeaways the team can act onUse AI tools to move faster on copy drafts, subject line tests, and QA, always reviewing before anything goes liveWhat You BringHands-on experience with KlaviyoA completed Bachelor's degreeStrong written and spoken EnglishComfort working independently and owning your calendar without close supervisionBonus: experience with Postscript (SMS)Bonus: familiarity with beauty, haircare, or skincare trends

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.