Administrative Assistant

Administrative AssistantThe Administrative Assistant will be responsible for handling a variety of administrative tasks, maintaining records, and supporting both management and team members. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.Position qualifications/requirements:Proficiency with computers and Office applications (Word, Excel, Outlook)Ability to follow written and verbal directives and work with people of all levelsIn-depth understanding of the company's products or servicesPreferred skills:Effective time management, prioritization, and multitasking skillsGood communication skillsGood attention to detailResponsible with good initiativeExperience working in the manufacturing industry or similarExcellent understanding of Microsoft OfficeGreat written and verbal communication skillsPatience, empathy, and professionalismGood problem-solving and decision-making capabilitiesCore duties:Enter customer and part information accurately in the Quickbooks database when needed.Prepare and edit correspondence, reports, and presentations.Assist with data entry, record keeping, and expense tracking.Order and maintain office supplies.Support project management tasks as needed.Handle confidential information with discretion.Help in shipping, inventory, and customer service departments when needed.Help other managers / team leads with miscellaneous tasks when needed.Handling customer complaints and returnsProviding detailed explanations of services or productsWorking with sales to create better methods to address customer complaintsReviewing customer accounts and transactions while resolving issuesCommunicating with customers in-person, through email, or over the phoneReceiving orders, calculating charges, and processing paymentsMonitoring customer satisfaction levelsReferring customers to superiors when necessaryOther duties as assignedHours:1st shift positionMonday through Friday, 8:00am 5:00pmSpecial requirements:Candidates that accept an offer of employment will be required to pass a background and drug screen. Candidates must also meet ATF requirements for firearm possession.Benefits:PTO with annual rollover; accrual beginning at 90 days9 holidays and 1 floating holiday; and Veteran's Day paid double for employees whose DD214 is on file4 traditional and 2 basic coverage health insurance plans to choose fromEmployer contribution monthly on healthcare plansTraditional and Roth 401k options with company matchCompany paid Life, Accidental Death, and Dismemberment insuranceCompany paid Employee Assistance Program with 24/7 access2 dental insurance plansVision insuranceSupplemental insurances including: accident, cancer, critical illness, and hospital plansHSA and FSA optionsShort-term and long-term disabilitySupplemental life insurance optionsEmployee discounts on company productsDiamondback America does not discriminate based on race, sex, color, religion, national origin, age, disability, or veteran status in providing services or employment opportunities and benefits. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.