Overnight Customer Service Representative - Best Friends Pet Hotel
$16.00 - $16.50 Hourly
ApplyOvernight Customer Service Representative - Best Friends Pet Hotel
Posted 8 days ago
SENIORITY
Entry
SALARY
$16.00 - $16.50 Hourly
About the role
- Our Overnight Customer Service Representatives are passionate animal lovers who provide our human and pet guests with "wow" service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
- We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.
- If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
- We offer:
- Health, dental, vision, life insurance, STD/LTD, 401K with company matchingESOP - Employee Stock Ownership Plan (100% company paid)
- Paid vacation
- Pet supply and service discounts and more!
- Main lobby operations check-ins, check-outs, guest visits and tours, answering general questions
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- SchedulingFile maintenance
- Data entry
- Possess a love of animals
- Displays a professional manner at all times
- Ability to work evenings, weekends & holidays
- Lift/carry 40 pounds or more
- Able to stand/walk for eight hours a day
- Able to work in a fast-paced environment
- Able to work on a computer system
- Welcomes both human and pet guests
- Can correctly identify animal body language/behavior
- Follows safe handling procedures
- Checking in and out of pet guests while providing excellent customer service
- Escorts pets to and from their rooms
- Takes reservations over the phone
- Can work both individually and as a team player while performing duties
- Contributes in maintaining the cleanliness of the facility
- Communication with management and other team members
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this