Director, Customer Experience & Quality Operations
austin texasBrooklyn (NY)
Director, Customer Experience & Quality Operations
Posted yesterday
austin texasBrooklyn (NY)
SENIORITY
Manager
About the role
City of Austin's Austin Energy seeks a senior operations leader to oversee meter-to-cash programs, budgets, and policy development. The role drives data-driven improvements, vendor performance, and cross‑department collaboration to enhance customer experience and efficiency.
The position requires executive leadership, strong contract oversight, and proficiency in analytics to guide O&M, CIP budgets, and safety-focused operations within a public utility context.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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