Senior Technical Support Specialist
srgClinton (IN)
About the role
We are seeking an experienced Senior Technical Support Specialist to provide hands-on end-user support in a fast-paced manufacturing environment. This is an immediate hiring need and a long-term contract-to-hire opportunity supporting a large, complex user base.
Key Responsibilities:
Provide Tier II/III end-user support for a global workforce and onsite. Troubleshoot and support Windows 11, desktop/laptop hardware, iOS devices, iPads, and iPods. Manage and document incidents, requests, and resolutions through Service Now. Support network-connected devices and end-user computing environments. Assist with device ordering, deployment, refresh cycles, and end-of-life hardware projects. Provide Audio/Visual support for conference rooms, town hall meetings, and collaboration technologies. Support Microsoft Teams and Logitech video conferencing solutions. Travel between site buildings as needed, and provide occasional on-call support during approved outage situations.
Qualifications:
5+ years of technical support experience in a complex enterprise environment. Demonstrate proven experience supporting across multiple technologies. Strong hands-on experience with Windows 11 and end-user hardware support. Manufacturing experience preferred, ideally within a regulated environment. Associate's or Bachelor's degree preferred. Certifications preferred, including CompTIA (required preference), Networking certifications, and ITIL.Experience with Service Now ticket management is highly preferred. Must live within a reasonable commuting distance of the work site. Dependable attendance and punctuality required; schedule begins at 7:30 AM with an 8.5-hour shift including lunch. This role is ideal for a customer-focused IT professional who enjoys hands-on support, project work, and driving a high-quality end-user experience.
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