Bilingual Customer Experience Specialist

Posted 3 days ago

lhhSan Diego (CA)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$24.00 per hour

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About the role

LHH Recruitment Solutions is seeking a Bilingual Customer Experience Specialist to join a growing team in La Mesa, San Diego. This role is ideal for a customer-focused professional who is comfortable working in a fast-paced environment and handling a high volume of inbound calls, emails, and customer inquiries. The ideal candidate will be fluent in English and Spanish and have strong communication and problem-solving skills.

Responsibilities:

Handle a high volume of inbound customer calls and provide professional, timely assistance
Respond to customer questions and resolve issues while maintaining a positive experience
Communicate with customers in both English and Spanish
Accurately enter and update customer information in internal systems
Document customer interactions and follow established procedures
Escalate complex issues to the appropriate team members when needed
Maintain a professional and customer-focused approach in a fast-paced environment

Qualifications:

Bilingual in English and Spanish, both written and verbal 1+ year of customer service or call center experience preferred
Strong verbal and written communication skills
Comfortable handling a high volume of calls and multitasking
Strong attention to detail and organizational skills
Proficiency with Microsoft Office and the ability to learn new systems quickly
Reliable, professional, and customer-focused
Assignment Details:
Contract role until end of MarchOnsiteLocated in La Mesa, San Diego

Compensation: $24.00 per hour Monday- Friday 8:00am-5:00pm PSTIf you meet the qualifications and are interested in this opportunity, please apply now — we are conducting interviews immediately! Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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