Customer Service Representative

Job Summary: As a Customer Service Representative, you'll serve as the frontline connection between TankTech Solutions and our clients. You'll handle inbound and outbound calls, assist with inquiries, resolve issues, and deliver a high level of service that reflects our company’s values. Key ResponsibilitiesAnswer inbound customer calls promptly and professionally Make outbound calls for follow-ups, support tickets, and feedback collection Respond to client questions, concerns, and requests with clarity and empathy Document conversations, issues, and resolutions accurately in our CRM Collaborate with internal teams to ensure quick and effective resolution of client issues Participate in training sessions to stay current on products, services, and procedures Be available to work overtime and some weekends, as required

Requirements: Minimum 2 years of customer service experience (call center or support role preferred) Must be at least 18 years of age Must be available to start immediately Strong verbal and written communication skills Ability to multitask, stay organized, and remain calm under pressure Friendly, patient, and empathetic attitude toward customers Tech-savvy with basic knowledge of Microsoft Office and customer support platforms Reliable internet connection and quiet work environment if working remotely BenefitsCompetitive hourly pay with opportunities for overtime Flexible work schedule Training and career development Opportunity to grow within a fast-paced, tech-forward company