Service Management Manager: CI, Catalog & KM

Posted 18 days ago

tmobileOverland Park (KS)

Computer and Information Systems ManagersComputer Systems Design Services

SENIORITY

Manager

About the role

The Magenta Services Center at T-Mobile is seeking a Manager to drive service delivery architecture across HR, Finance, and Accounting in a hybrid role based in Overland Park, KS. Lead structured CI projects, own the service catalog, SLAs, and knowledge management, and mentor a lean team focused on continuous improvement with AI support. You will partner with senior leaders to implement governance, track KPIs, and ensure scalable service definitions across all value streams, delivering #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.