Collections Representative
suburban propaneButler (PA)
About the role
Collections Representative We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.
Responsibilities:
- Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items
- Process credit card payments including posting to accounts and logging activity
- Provide a high level of customer account management by properly maintaining account information and data
- Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
- Resolve all dispute cases to a mutual satisfactory end between the customer and company
Analyze accounts receivable information to determine priority and produce aging reports This a part-time position offering approximately 29 hours per week* Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services.
Qualifications:
High School diploma, GED or equivalent training and experience A minimum of 1 - 2 years of collections experience preferred Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster
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