Network Support Technician
covesticBrooklyn (NY)
About the role
We are seeking a hands-on Network/IT Support Technician based out of San Francisco to provide on-site technical support during the first week of operations for a new office. This role will focus on validating network performance, resolving connectivity issues, assisting end users, and ensuring all workplace technology is fully operational.
Key Responsibilities:
Network Validation & Testing Validate Wi-Fi and wired network performance using standard tools (e.g., speed, latency, packet loss, jitter) Verify proper configuration and operation of DHCP, DNS, VLANs, and firewall access Conduct coverage testing and identify weak signal areas or interference issues Document findings and upscale issues to network vendors or internal teams as needed Connectivity Troubleshooting & Vendor Coordination Diagnose and resolve end-user connectivity issues (wired and wireless) Act as the on-site liaison with ISP and managed service providers to coordinate issue resolution Track and manage incidents through resolution, ensuring timely follow-up Device Installation & Setup Install and configure network-connected devices including printers, PoE-powered sensors, and IoT devices Verify device connectivity, firmware status, and integration with internal systems Ensure proper labeling, cable management, and physical setup standards Audio/Visual (A/V) Support Deploy, configure, and test conference room A/V systems (video conferencing, displays, microphones, speakers) Troubleshoot common issues with platforms such as Zoom, Teams, or Google Meet Provide basic user guidance for conference room technology End-User Support Provide hands-on support for employee devices (laptops, peripherals, docking stations) Troubleshoot OS-level issues (macOS/Windows), VPN access, and corporate applications Manage and resolve support tickets using the company's ITSM tool Deliver high-quality, responsive user support during the office launch period Qualifications 2+ years of hands-on IT support experience in an office environment Core networking fundamentals (e.g., basic network layers; differences between ARP vs. MAC address tables; DNS vs. DHCP Experience with endpoint troubleshooting (macOS and/or Windows) Hands-on experience with physical network setup, including racking equipment and patching Experience with A/V conferencing systems and common collaboration tools, including setup and troubleshooting Familiarity with common tools such as SSH, SNMP, AWS, GitHub, Terraform, and modern AI-assisted tools (e.g., Claude, Codex) Ability to work independently in a fast-paced, on-site environment Strong communication skills and a customer-service mindset Nice to Have Experience supporting new office openings or IT deployments Familiarity with enterprise Wi‐Fi platforms (e.g., Juniper/Mist, Aruba, Cisco) Basic knowledge of structured cabling and PoE infrastructure
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