Principal Product Manager - Strategic Accounts

Essential Responsibilities: Product Strategy & Roadmap Leadership: Contribute to product strategy, prioritization, roadmap planning, and outcome measurement while representing customer and market perspectives. Customer Engagement & Relationship Management: Build trusted relationships with executive, operational, and technical stakeholders and serve as a strategic product partner. Needs Discovery & Voice of Customer: Identify underlying customer problems, synthesize insights, and translate findings into actionable product requirements. Co-Creation & Innovation: Partner with customers to design new solutions and evaluate opportunities for scalable, marketable product capabilities. Product and Engineering Collaboration: Work with engineering teams to validate feasibility, refine requirements, and align delivery with customer expectations. Change Management & Adoption: Develop stakeholder alignment plans, manage organizational change, and ensure successful adoption of new capabilities. Outcome Measurement & Continuous Improvement: Track customer outcomes, measure solution impact, and feed insights back into product strategy. All other duties as assigned.

Education: Bachelor's degree in Business, Product Management, Healthcare Administration, Information Systems or a related field, or equivalent practical experience.

Experience: 8+ years of experience in product management, customer-facing product roles, strategic consulting, healthcare technology, or related disciplines. Demonstrated success building credibility and influencing executive, operational, and technical stakeholders within enterprise customer environments. Demonstrated ability to translate customer needs into product strategy, roadmap decisions, and measurable business outcomes. Experience partnering with Product, Engineering, Implementation, and Operations teams to deliver customer-centric solutions. Exceptional communication, facilitation, organization, and stakeholder management skills. Experience building trusted advisor relationships with enterprise customers. Ability to balance customer-specific needs with scalable product strategy. Experience managing multiple concurrent initiatives, stakeholders, and dependencies within a complex and agile product environment. Strong analytical and problem-solving skills with experience using data to drive decision-making. Experience with strategic customer partnerships and executive-level engagement. Familiarity with healthcare data, integrations, APIs, and interoperability concepts. Demonstrated systems thinking and ability to connect customer needs to broader business and product strategy. Health tech, benefits navigation, payer, provider, or healthcare experience highly preferred. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and protecting the sensitive data entrusted to us.